FAQs
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All shipping rates are calculated by either our Premium Courier or Australia Post calculator in the checkout stage of ordering. It is based on both weight/volume of the total order and your location. We have both options so you can find the best price possible for your location and order weight.
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Please call us immediately so that we can rectify the situation as soon as possible. We will keep an eye on all order arrivals. However, you can also use your tracking number sent to you from our courier company, Sendle, or Australia Post, to locate your order at any time.
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We usually ship within 2 working days as long as we do not have any issues with stock quantities. Please allow 5-10 working days for delivery due to your location and/or possible transport and holiday delays. At Christmas and Easter, please do expect longer delays due to the increase in postal use.
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Yes, if you choose to ship with Australia Post then you can request for us to send you the tracking information. We always have your mobile number added to the tracking so you should receive updates automatically. If you selected premium courier, you should receive automatic updates if you have entered your email and mobile numbers correctly.
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When filling out all your shipping information, ensure you have filled in all the required lines (fields with red stars), without these details, the website cannot generate a valid shipping cost. Check if you have entered your credit card details in full. Most importantly, you need to check the box to say you have read the website terms and conditions. You may need to refresh your page if you have tried a few times and failed.
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There are no further discounts on already discounted/sale items. You can use your coupon on any full-priced item on the website. This will be calculated at the time of checkout.
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Once you have added your items to your shopping cart, select the basket symbol in the top right hand corner labeled ‘your order’, a menu will pop out from the right where you can see what you have added to your cart. Here you can enter a promo code in the box in the bottom right corner, don’t forget to press the ‘apply’ button. You can also select ‘checkout’ down the bottom in the footer. Once in the cart page you will see a section below all your chosen products called ‘apply coupon’. Type in your coupon code here and click the ‘apply coupon’ button. Once you have done this, you will notice below under ‘cart total’ it will show the discount has been applied.
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No, sorry we do not ship refrigerated items due to the nature of the product and possible transport delays. We cannot guarantee the item will remain cold in transit. However, if you require any refrigerated items, you may call us on 0395576551 to see what we have in stock for local pick-up.
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No, sorry, we can only sell practitioner items in store by our in-store Naturopath.
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The brands that we cannot sell on our website include; Boody, Black Chicken Remedies, Moogoo, No Pong
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We will try our best to have our top products on our site, however we don’t always have everything due to new products coming in all the time. Also, some brands don’t allow us to sell their products on our website. If you are looking for a particular product and you can’t find it, please feel free to either call or email us with your query and we will see if we can get this product for you. Customer service is very important to us and we hope we can help you.
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The search field is located at the top header bar on every page. Type in the product you need and hit enter to complete the search.
Please choose your items carefully before finalising a sale. To ensure a successful transaction and that you receive all the correct products, please check your shopping cart for any mistakes. We cannot exchange or refund items due to mistakes made during the ordering process. However, if we have made a mistake and sent you the incorrect items from what was ordered, we will be happy to rectify the mistake as soon as possible. Please contact us immediately on 0395576551 or hello@bentleighhealthfoods.com.au to assist you in this process. Please see our ‘Terms & Conditions’ in regards to returns.