The search button can be found on the top right hand side of the home page. Type in the product you need. Hit enter to complete the search.
We will try our best to have top products on our site, however we don’t have everything. If you are looking for a particular product and we don’t have it, please feel free to email us with your query and we will see if we can get this product for you. Customer service is very important to us and we hope we can help you.
Once you have added your items to your shopping cart, select the cart symbol in the top right hand corner , a menu will pop out from the right, select view cart. In the view cart page you will see a section below all your chosen products called ‘apply coupon’. Type in your coupon code here and click the ‘apply coupon’ button. Once you have done this, you will notice below under ‘cart total’ it will show the discount has been applied.
There are no further discounts on already discounted/sale items. You can use your coupon on any full priced item on the website. This will be calculated at time of checkout.
Ensure you have entered all details correctly, most importantly your street address, city, state and post code. Without these details, the website cannot generate a valid shipping cost.
Yes, we ship via a courier company called Sendle. You will be supplied with a tracking number as soon as the order is on its way from the shipping company.
We usually ship within 2 days. Please allow 5-10 working days for delivery due to your location or possible transport and holiday delays. At Christmas and Easter, please do expect longer delays due to the increase in postal use.
Please call us immediately so that we can rectify the situation as soon as possible. We will keep an eye on order arrivals however, you can also use your tracking number sent to you from our courier company Sendle to locate your order at any time.
No, sorry we do not ship refrigerated items due to the nature of the product and possible transport delays. We cannot guarantee the item will remain cold in transit. However, if you require any refrigerated items, you may call us on 0395576551 to see what we have in stock for local pick-up.
All shipping rates are calculated by our Sendle postage calculator in the checkout stage of ordering. It is based on both weight/volume of the total order and your location.
Our shipping calculator may show an extremely high shipping rate and this is possibly due to your location. If this occurs, please don’t stress, do call us on 0395576551 before you finalise your sale and we can look at another courier option for a cheaper price.
When filling out all your shipping information, ensure you have filled in all the required lines (fields with red stars) and please ensure you have ticked the following boxes to be able to complete your order and head to payments page.
- Tick the ‘Im not a robot’ box found under your shipping information
- Tick the ‘I have read and agree to the website Terms & Conditions’ found under the payments option.
If you have tried a few times and failed, you may need to refresh your page.
Please choose your items carefully before finalising a sale. To ensure a successful transaction and that you receive all the correct products, please check over your shopping cart for any mistakes. We cannot exchange or refund items due mistakes made during the ordering process. However if we have made a mistake and sent you the incorrect items from what was ordered we will be happy to rectify the mistake as soon as possible. Please contact us immediately on 0395576551 or firstname.lastname@example.org to assist you in this process. Please see our ‘Terms & Conditions’ in regards to returns.