Terms & Conditions

In the use of Bentleigh Health Foods products and services, you acknowledge and accept that the following terms and conditions constitute an agreement between the two parties and indicates your willingness to be bound by these terms and conditions.

These terms and conditions apply to the products and services currently offered by Bentleigh Health Foods as well as products and services that may be offered in the future, and are between Bentleigh Health Foods and the customer.

These terms and conditions govern your use of the Bentleigh Health Foods online store and website located at www.bentleighhealthfoods.com.au and any social media platforms.

Contents and material

All the material provided on the Bentleigh Health Foods website is intended for educational and informational purposes only and must not be viewed as medical advice or to replace or substitute the evaluation, diagnosis, medical or preventative care of a primary health care provider. No action or inaction should be taken based on the contents of this website; you should always consult your appropriate health care professional relating to medical, nutritional, dietetic, therapeutic or other decisions, dosages, treatments or drug regimes. Never discontinue treatment or medication without first consulting a primary health care professional.

The information found here on this website are believed to be as accurate as possible, based on the best judgment available to the authors of this website. Bentleigh Health Foods and the authors of the information found on this website will not be held responsible for any customer who fails to seek the appropriate health authorities in relation to their health. The publisher is not responsible for errors or omissions.

Ingredients do change from time to time, product descriptions are only intended as a guide and you should always check with manufacturer and/or actual packaging before purchasing or consuming. Bentleigh Health Foods cannot always ensure the accuracy of product information. If you require specific information to assist in your purchasing decision it is recommended you make further enquiries with the manufacturer.

Inventory

Product availability displayed on the Bentleigh Health Foods website does not guarantee the availability of any particular goods and therefore, all orders placed through this website shall be subject to confirmation of acceptance by Bentleigh Health Foods. We will endeavour to always have inventory levels up to date on the website to the best of our abilities, however at times stock levels may change quicker than we can update the website. If an item happens to be out of stock at the time of your order, we will contact you to inform you of such circumstances and try to rectify the discrepancy as fast, and with as little delay as possible.

Image quality

Images displayed on Bentleigh Health Foods website should be regarded as illustrative and for informational purposes only. Some images may not be 100% correct or accurate of what is being advertised, so please read the product information carefully including size, colour, quantity and brand.

We will take every possible step to ensure immediate correction of published information as required where misprints, human error or omissions deem this necessary.

While Bentleigh Health Foods has tried to accurately display the correct colours of products, the actual colours you see will depend on external influences such as the quality of images supplied, or the quality, age or settings of your monitor and therefore may not be accurate. We will attempt to portray products to the best of our technological ability, although some variations may occur. The customer acknowledges and accepts that colours of items displayed on the website may not reflect the true and actual colour of such items.

Placing orders

All orders placed on the Bentleigh Health Foods website are subject to availability and acceptance. Upon placing the order, you agree that all details provided to Bentleigh Health Foods are correct and true, the credit or debit cards used for payment have sufficient funds and that you are the authorised user. You will receive a confirmation email after placing the order; this email is only a confirmation that we have received the order and not an acceptance.

Every order placed goes through a pre-authorisation check of the cards used for payment, and payment will not be processed until your order has been accepted. Failure to pass these security checks will result in cancellation of your order.

We may not be able to accept your order in the event of items being out of stock. Under such circumstances, Bentleigh Health Foods will endeavour to rectify the problem to the best of our ability.

Bentleigh Health Foods does not accept American Express or Diners Club cards as payment for products or services.

Amendments to orders

Any late additions or amendments to a previously placed order may cause delays to your delivery. Bentleigh Health Foods will always endeavour to accommodate your needs, however some changes may not be possible due to out of stock products, excess delivery costs or the delivery has already been made. Please contact us immediately on (03) 9557 6551 and we will advise at that time if these amendments can be made. If delivery has already been made, there may be an additional cost for delivery if you choose to go ahead with the amendments.

Delivery

Orders can be delivered Australia wide only or picked up from Bentleigh Health Foods, shop 1, 325 Centre Road, Bentleigh Vic 3204. We do not under any circumstances ship to overseas locations.

Delivery costs are calculated on the size and weight of the total order and customer’s location – you will be notified at the time of checkout of these delivery costs.

All customer orders will be dispatched through a courier company or Australia Post and we cannot guarantee short delivery times. Allow 5 – 10 working days for the order to arrive. In the event that the customer does not receive their order in the expected time, please contact Bentleigh Health Foods on (03) 9557 6551.

Delivery costs

Delivery costs will be stated on Bentleigh Health Foods’ website at the time of checkout.

Delivery delays

You will need to allow for possible delays. Delivery delays may be experienced due to high volume of customer orders or extended holiday periods where delivery services may not be efficient, especially at peak times such as Christmas, New Years, or due to high courier demands. All delivery services operate on a Monday to Friday basis. In accepting these terms and conditions the customer acknowledges and agrees that they will not make any claim against the Bentleigh Health Foods for any loss or damage incurred as a result of delayed delivery.

Delivery security

All couriered items require a signature at time of delivery. If you will not be available at the time of delivery then you may, at the time of placing your order, at your own risk, request for the courier to leave the parcel in a nominated area without a signature. Bentleigh Health Foods will not be held responsible for any damage, loss or theft due to the parcel being left unattended.

In addition, we shall not be held responsible for any loss or damage to goods, in transit, ordered through Bentleigh Health Foods. Risk of damage to, or loss of the goods ordered passes to you immediately as soon as the goods ordered leave Bentleigh Health Foods premises, and it is recommended that you insure the goods ordered before delivery.

All orders are security sealed before delivery, so please advise the courier company and Bentleigh Health Foods on (03) 9557 6551 immediately if the package has arrived in a state that is unsatisfactory due to obvious tampering.

Pricing

All transactions on the Bentleigh Health Foods website are processed in AUD. Individual product prices are shown inclusive of GST and exclude delivery charges. The total price of the customers’ purchase shown when finalising the order in the checkout page will be inclusive of GST.

Information contained throughout the Bentleigh Health Foods website and database is believed to be accurate and reliable at time of publishing.

Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after the order has been accepted. We reserve the right to make changes and corrections in prices, products, specifications and other website information without notice. Prices are updated on an irregular basis and without notice, so please check all invoices carefully for current prices being charged.

Returns and exchanges

Please choose products carefully as we do not give refunds or exchanges if you change your mind or make the wrong decision. No refunds will be given to free items.

To exercise your cancellation rights, we will only offer a refund or exchange of goods under the following circumstances:

• If the customer has received the incorrect goods from what has been invoiced; and/or
• If any of the products received are faulty.

The following requirements need to be met:

• You will be deemed to have accepted the goods as being to your satisfaction, in an acceptable condition and in accordance with the order, if you have not notified Bentleigh Health Foods in writing of any claim within 3 days of receipt of the goods.
• Notification needs to be received within 3 business days of receipt of the goods where goods are received in error and/or faulty.
• Goods must be returned in the condition in which they were sold. Please be aware that for health and hygiene reasons, we can only offer an exchange or refund on goods that are in resalable condition. For our purposes and hygiene reasons, this implies that goods have not been opened or used. Any protective packaging received with your goods, including boxes and security seals, should be returned along with the goods.
• You must send a photo of the goods to show proof of the fault or incorrect shipped product.
• You need to have proof of purchase including original invoice number and correct name used for purchase.
• Refunds need to be made using original card used for purchase of goods.
• Refunds will be made at the original price paid for goods.
• Bentleigh Health Foods will not accept any return of goods unless we have given prior written authorisation for the return.
• Items supplied on a ‘No Return Basis’, include but are not limited to cosmetics, underwear and refrigerated items.

Refund and exchange procedures will include the following:

• Orders already delivered must be received back to Bentleigh Health Foods before a refund can be issued.
• You should return goods via a registered postal service if possible, as Bentleigh Health Foods cannot accept responsibility for goods damaged in transit or not received.
• All return postage costs are your responsibility. Bentleigh Health Foods will, however, refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
• Returns are processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.
• We reserve the right not to offer a refund if the above requirements are not met.

When agreeing to the terms and conditions you acknowledge and accept that Bentleigh Health Foods is not the manufacturer of goods supplied.

Dispute Resolution

If a dispute arises relating to the above agreement or as to any related claim regarding restitution or in law, in equity or pursuant to any statute, both Bentleigh Health Foods and the customer expressly agree to endeavour to settle the dispute in good faith by negotiation before referring any such dispute or claim to litigation.

Changes to these terms and conditions

Bentleigh Health Foods reserves the right to review these terms and conditions at any time. If following any such review, there will be any changes made to these terms and conditions then those changes will take effect from the date on which Bentleigh Health Foods makes those changes.